Hi, I’m Kenneth—a skilled and service-driven professional with over 14 years of extensive experience in technical support and IT operations. Throughout my career, I have cultivated a reputation for effectively blending precision with empathy, particularly when troubleshooting across various SEO (Search Engine Optimization) platforms and managing user Google Business Profiles (GBP). My commitment is to deliver solutions that make people’s lives easier and more efficient, ensuring a seamless experience in every interaction.

My academic foundation has played a crucial role in sharpening my analytical eye and enhancing my problem-solving instincts. However, I don’t just stop at fixing issues; I dive deeper to uncover root causes, transforming complexity into clarity while consistently maintaining a calm and collaborative approach. My comprehensive knowledge of the digital marketing landscape has not only expanded my toolkit but has also fueled my passion for connecting people through technology and storytelling. Whether I’m mentoring peers or crafting impactful digital experiences, I always lead with integrity, curiosity, and a human-centered mindset.

I have a demonstrated history of working in the non-profit organization management industry. Skilled in Nonprofit Organizations, Customer Service, Community Outreach, Team Building, and Project Management. Strong information technology professional with a Bachelor’s Degree focused in Computer and Information Systems from The University of Texas at El Paso.

When it comes to implementation—be it in technology, automation, or tracking—I excel at speaking fluently in tech jargon, adapting in real time to various challenges, and inspiring innovation across diverse teams. If you’re looking for a dedicated professional who can bridge the gap between technology and creativity in the IT tech sector, particularly for IT solutions, I’m definitely your person.